Error/Warning | How to resolve |
Missing information: All required fields must be complete before the invoice can be sent to the customer. | Complete all required fields, including details, customer, and items. |
No payment methods enabled: At least one NabyPay payment method must be enabled to send invoices and receive payments. | Go to Account & Settings > Payment Methods and enable Easy Bank Payments or Card Payments. |
Invoices may use past details: Some invoices may now use out of date information because of your recent updates, please review the invoices with warnings. | Open invoices with a red triangle warning symbol to confirm whether you want to update the information (e.g. tax, bank or customer) or keep the existing information. |
Tax status updated: VAT on items may not be correct because you recently updated your settings, please review your items and update the invoice. | Go to Invoice > Edit > Items and confirm VAT is applied correctly. |
Tax details out of date: The tax details on this invoice may be out of date because you recently updated your VAT number in settings. | Choose ‘Keep existing’ to leave the invoice unchanged and dismiss the warning or ‘Update now’ to apply your latest tax details from Account & Settings > Invoice settings > Tax Details. |
Bank details out of date: The bank details on this invoice may be out of date because you recently updated your banking information in settings. | Choose ‘Keep existing’ to leave the invoice unchanged and dismiss the warning or ‘Update now’ to apply your latest bank details from Account & Settings > Invoice settings > Bank Details. |
Customer details out of date: The customer details on this invoice may be out of date because you recently updated the information for this customer. | Choose ‘Keep existing’ to leave the invoice unchanged and dismiss the warning or ‘Update now’ to apply the latest customer details. |