We're just a message away. If you need some help at any point with using the NabyPay App or if you have a question that you cannot find an answer to in our Help Centre, please start a live chat and one of the NabyPay Team will be able to assist you.
About the Live Chat
Response time
We usually reply to Live Chat messages within a few hours, but please bear with us as in peak periods it may take us up to 24hrs to respond.
Where we are based
For added piece of mind, every member of the NabyPay Team are fluent in English and are based in the United Kingdom, as are the wider NabyPay Team.
Starting a Live Chat
We have Live Chat setup In-App, on our Website, and here in our Help Centre.
If you submit your email address we will receive chat messages and send replied directly from your inbox, alternatively you can return to the chat to continue the conversation.
In-App
Get help without leaving the NabyPay App.
Open the NabyPay App.
From the menu, tap 'Help'
Tap "Send us a message"
Write your message.
Website
Get help if you are browsing the NabyPay Website.
Go to NabyPay.com/contact.
Tap the Chat Bubble in the bottom right of your screen.
Tap "Send us a message"
Write your message.
Help Centre
Speak to us directly from the Help Centre (where you are now).
Tap the Chat Bubble in the bottom right of your screen.
Tap "Send us a message"
Write your message.
Prefer another way? We're just an email away, contact us.