We're just a message away! If you can't find the answer in our Help Centre, start a live chat and one of the NabyPay team will be with you shortly.
About
Response time
We usually reply to Live Chat messages within a few hours, but please bear with us as in peak periods it may take up to 24hrs for a response.
Location
For added piece of mind, every member of the NabyPay team are native English speakers and are based in the United Kingdom.
Starting a Live Chat
We have Live Chat setup in the NabyPay app, website, and here in our Help Centre.
App
Get help from the NabyPay app.
Open the NabyPay app
From the menu, tap 'Help'
Tap "Send us a message"
Write your message
Website
Get help from the NabyPay website.
Go to NabyPay.com/contact
Tap the Chat Bubble in the bottom right of your screen
Tap "Send us a message"
Write your message
Help Centre
Speak to us directly from the Help Centre (where you are now).
Tap the Chat Bubble in the bottom right of your screen
Tap "Send us a message"
Write your message
Tips
Submit your email address to receive replies directly to your inbox.
If you have a problem, describe it in as much detail as possible.
Be friendly, we're human too.